Contact Ramble Shipping
You can reach a person at Ramble in two ways: from the shipment’s page, if your question is about a shipment, or by email. Answers to common questions are on the Help page.
Help with a shipment
For senders and receivers
If you need to reach Ramble about a shipment, sign in and open that shipment’s page. Ramble sees your message with the shipment’s photos and history, so you don’t need to explain which shipment it is. Ramble replies on the same page and emails you when it does.
- If your instrument is damaged or lost, or something is wrong or missing, choose Report a problem on the shipment page. You can report a problem until the end of the 7th day after pickup, or after delivery for a shipment to an address.
- For anything else, write to Ramble in Messages with Ramble on the shipment page.
Help with your account or anything else
If you need help signing in, with your account, or with how Ramble Shipping works, email Ramble’s support team at support@therambleco.com. If your question is about a shipment, include the shipment’s number, such as #1071.
Help for shops
For partner shops, and shops thinking of joining
If your shop needs to reach Ramble about a shipment it’s handling, open the shipment’s page and write to Ramble in Messages with Ramble. For anything else, such as joining, your shop’s setup, your fees or your payouts, email Ramble’s support team at support@therambleco.com. If your shop hasn’t joined yet, start with My shop is interested.
For press and business inquiries, email contact@therambleco.com.